First-Class Customer Care Services

Chesterfield, MO Pool Deck ReviewA remodel of a pool and deck can be a dream come true; homeowners can realize their wishes for the perfect outdoor setting for fun and entertainment. With first-class customer care from Decorative Concrete Resurfacing, it was an excellent experience and a great result for one St. Louis area family. Our customer Kim of Chesterfield, Missouri and her family finally got a chance to transform their living space with a new pool, waterfall, and surrounding landscaping.

From the initial contact, Kim felt welcomed, and she appreciated the courtesy and prompt attention. Kim and her family established a friendly relationship with Lisa, the company representative, and worked together to plan the project. Quickly moving to open communications, Kim began to rely on the helpful information and cooperation. When asked, Lisa gave honest opinions, which sometimes meant scaling-back the job rather than making it bigger and more expensive. Kim was particularly moved by that level of concern. Putting the customer first is how Decorative Concrete Resurfacing defines first-class service.

Kim reported that from the start to finish, the skilled installation team showed professionalism and cared about every detail. On time and on-the-job every day, they got down with small brushes to fill every space exactly. When asked if she would recommend Decorative Concrete Resurfacing, the enthusiastic response was for highly recommending us.

Every job is an opportunity to make a customer a client for life. When clients are pleased with the effort, attentive service, and value received, they will gladly refer friends and relatives and will frequently call back for other projects. This job reflects the way Decorative Concrete Resurfacing feels towards its customers, and, as here, many customers feel warmly about them.

Decorative Concrete Resurfacing

April 8, 2020

Dear Valued Decorative Concrete Resurfacing Customer,

We realize you may have questions regarding your upcoming project with Decorative Concrete Resurfacing. While many of the US businesses are temporarily suspending or closing down, due to our business model we are fortunate to continue our work , while strictly adhering to the CDC guidelines. Our staff and crew s are able to abide by the social distancing and disinfecting policies , as we do our part to keep the economy moving. We realize not every business is fortunate enough to have the same privileges, we’re thankful for the ability to keep our team employed during this turbulent time. Customers like you play a vital role in the health of the economy and it’s ultimate return back to normal once w e get through this turbulent time.

If you have any questions regarding your project, please give our customer service center a call. Technology has gratefully given us the ability to work remote and service our customers at full capacity.

As always, w e will continue to keep the health of our customers and employees at the forefront of our decisions and we will continue to keep you informed if anything changes.

 

Sincerely,
Decorative Concrete Resurfacing Team